Holding for Abuse

I'm stilling in the Symantec Enterprise Support phone que. I've been on the phone for 26:34 at this point indicated by my phones digital readout. In between the mind numbing 50's music remixes (Bobby Vinton is belting out a painful verse of Blue Velet right now) and monotone announcements a perky voice pops on every 3 minutes and informs me:"The customer waiting longest has been on the line for